EMPATHY IS NOT AN ENDORSEMENT

Digital creator Dylan Marron has racked up millions of views for projects like "Every Single Word" and "Sitting in Bathrooms With Trans People" -- but he's found that the flip side of success online is internet hate.

Over time, he's developed an unexpected coping mechanism: calling the people who leave him insensitive comments and asking a simple question: "Why did you write that?"

In a thoughtful talk about how we interact online, Marron explains how sometimes the most subversive thing you can do is actually speak with people you disagree with, not simply at them.